bureaucracy [(byoo-rok-ruh-see)]*A formal, hierarchical organization with many levels in which tasks,
responsibilities, and authority are delegated among individuals,
offices, or departments, held together by a central administration.
According to many sociologists and anthropologists, the development of
bureaucratic organizations is necessary for the emergence of any modern
civilization.
Am I the last Los Angeles County employee who sees the value of a properly working bureaucracy? It's supposed to be a government of desks, where the occupant of each desk knows their job and has the responsibility of doing it at least competently. The jobs of some desk occupants is to supervise the work of others.
It is supposed to get the work of the government done, no matter who sits in the elective chairs. Elected representatives of the government come and go, but Civil Servants remain. We, the desk holders, are supposed to get our desks because of proven merit, keep them through continued competency, and promote to bigger, better desks only through ability.
We aren't supposed to be interesting enough to write about in newspapers. We're supposed to just plod along, keeping the wheels of government turning.
FEMA, the Justice Department, MLK, and how many other, supposed bureaucracies, have been in the papers over the past few years? Very exciting stuff. Scandals to read about for days, weeks or months at a time, with new juicy details slowly revealed with each new article detailing how someone has suffered because a government body failed to do what it was supposed to do.
The story that doesn't ever seem to get written is the one about low-level bureaucrat A who was given an order that went against the responsibilities of his/her desk and who said, "I'm sorry, rule so-and-so forbids me from following that order." Nobody ever knows enough about A to wonder why he/she never seems to get a bigger, better desk.
The story that doesn't ever seem to merit attention is the one about low-level bureaucrat B who was given an order that went against the responsibilities of his/her desk and who agreed to follow it because the person giving it was in a higher position in the bureaucracy and who got promoted for something other than merit.
The story that we often see written is about incompetent bureaucrats. Somehow, nobody ever writes about the failures that had to have taken place before the incompetent did something, or failed to do something, interesting enough to write about.
MLK hospital, or medical center or whatever it is nowadays, is the thing on my mind at the moment. Recently, a woman died after repeatedly begging hospital staff for assistance. She died during the process of being arrested. The nurse who refused treatment resigned, not after the incident, but after the incident hit the papers.
I'm wondering about the people who didn't resign. What about all the other employees, of whatever rank, who walked through and didn't care enough to call someone higher up to complain about what was happening? Were they worried that, if they upset someone important, their own next promotion might be in jeapardy? Was it easier to turn a blind eye to the lady on the floor than to tell someone important that a problem existed.
Almost every article mentions the janitor who cleaned the floor around the lady as if she was simply another piece of furniture. Why didn't he complain? Why would a custodian, hired an promoted through merit, allow something so unsanitary as a mortally-ill human being to lie in the midst of his work area? Shouldn't he have gone running to his supervisor to complain? Even if he completely lacked any ability to care about her as a fellow human in need of assistance, wouldn't he want to do his job properly? If he were a merit employee, he might, if promotions actually depended on merit rather than being liked or not making waves. I tend to doubt that he actually is a merit employee. Most of the custodial staff nowadays are contracted. Supposedly it's cheaper to pay a company to hire people to clean County buildings than it is to simply hire people to clean County buildings.
The dictionary definition above claims that some scientists say that you need bureaucracy in order for modern civilization to emerge. As a low-level bureaucrat, trying to manage my desk in the best way possible, who reads far too many news articles, I find myself in agreement and worried about the fall of modern civilization.
*bureaucracy. (n.d.). The American Heritage® New Dictionary of Cultural Literacy, Third Edition. Retrieved June 14, 2007, from Dictionary.com website: